FAQ
At Evergreen Escapes, we want your moss wall experience to be simple, inspiring, and worry-free. Our FAQ answers the most common questions about preserved moss — from installation and care to customization, sustainability, and shipping. Whether you’re enhancing a home, office, or commercial space, this guide will help you understand everything you need to know before bringing nature indoors.
What is preserved moss?
Preserved moss is 100% natural moss that has undergone an eco-friendly preservation process using safe, biodegradable solutions. This keeps its lush look and soft texture without the need for water, soil, or sunlight.
Is preserved moss alive?
No. It is preserved, meaning it will not grow, change colour, or require care. Its beauty remains stable for years.
What types of moss do you use?
We use reindeer moss, sheet moss, pole moss, and bun moss. Each type offers unique textures and shades, allowing us to create custom designs.
Does moss fade over time?
With proper indoor placement (no direct sunlight, stable humidity), our moss walls retain vibrancy for 8–10 years.
Do they help improve air quality?
Since preserved moss is no longer living, it does not actively filter CO₂. However, it passively regulates humidity and provides acoustic absorption.
Can moss walls handle humidity?
Yes, but they should stay in an environment with 40–60% indoor humidity. Too dry can make moss brittle, while too damp can affect preservation.
How are moss walls installed?
Our panels are mounted on a wooden or aluminum frame and installed like art. For larger walls, we create modular panels that seamlessly connect.
Can I install it myself?
Small moss art frames can be self-installed. For medium and large walls, we recommend professional installation to ensure alignment and longevity.
Can I request a custom size or shape?
Yes. We create bespoke designs to fit exact wall dimensions, curved surfaces, or branded patterns.
Can moss walls include logos or designs?
Absolutely. We specialize in integrating logos, lettering, and colour accents into moss panels for corporate branding.
What color options are available?
Natural moss comes in shades of green, but we also offer eco-safe colour enhancements (from deep forest to vibrant emerald).
Where are moss walls best suited?
They are ideal for offices, lobbies, restaurants, spas, clinics, and private homes.
Do moss walls reduce noise?
Yes. Moss absorbs sound waves naturally, improving acoustics in open offices, restaurants, and healthcare spaces.
Are moss walls safe for healthcare settings?
Yes. Since they are allergen-free, chemical-free, and do not produce spores, they are safe for hospitals and clinics.
Do you deliver across Canada?
Yes. We ship nationwide and offer on-site installation in Ontario. If you are located in another province, please contact us to discuss personalized arrangements.
Do you ship internationally?
Orders placed for delivery outside of Canada require individual assessment and arrangements.
Is moss harvesting eco-friendly?
Yes. All moss is sustainably sourced, with strict limits to protect forest ecosystems.
How eco-friendly are moss walls?
They require no water, fertilizer, or energy to maintain — unlike living walls, which demand irrigation systems.
How long do moss walls last?
With proper care, 8–10 years indoors.
Are moss walls safe for children and pets?
Yes. Moss is non-toxic, but it is not meant to be ingested.
Do moss walls create dust or allergens?
No. Moss is preserved and sealed, making it hypoallergenic.
Do moss walls smell?
Fresh installations may have a mild earthy scent that fades within 1–2 weeks.
Do you require a deposit?
Yes. A 50% deposit confirms your order. Balance is due upon delivery/installation.
Do moss walls smell?
Fresh installations may have a mild earthy scent that fades within 1–2 weeks.
What’s the lifespan of a preserved moss wall?
8–10 years or longer indoors, depending on humidity and exposure to direct sunlight. Minimal handling is key to longevity.
Do preserved moss walls need sunlight or water?
No. Preserved moss is no longer living and requires no irrigation, misting, or natural light.
Is it safe for people with allergies or pets?
Yes. Our moss walls are VOC-free, pesticide-free, and hypoallergenic.
